Legal
Terms of Service — Susan AI
These terms govern your use of Susan AI and the companion chats offered through this site.
Last updated: 10 August 2026
Full terms in detail
- Acceptance of terms. By using Susan AI you agree to these Terms of Service in full. If you disagree with any part, please stop using the site.
- Eligibility. Susan AI is available only to people aged 18 or older who have the legal capacity to enter into a binding agreement.
- Nature of the service. Susan AI provides fictional companion characters for conversation and entertainment purposes.
- Not real people. Every Susan AI companion is a fictional character. Portraits are generated imagery and do not depict real individuals.
- No professional advice. Nothing said by a Susan AI companion is medical, legal, financial or psychological advice.
- Emergencies. Susan AI is not an emergency service. In a crisis, contact local emergency services or a qualified professional.
- Account responsibility. If you create access credentials, you are responsible for keeping them confidential and for activity under them.
- Accurate information. You agree that any information you provide to Susan AI is accurate and kept up to date.
- Acceptable use. You may not use Susan AI for unlawful, abusive, harassing, fraudulent or harmful purposes.
- Prohibited content. You may not attempt to generate or distribute content involving minors, non-consensual acts, or illegal activity.
- No automated access. Scraping, crawling beyond published rules, or automated bulk access to Susan AI is not permitted.
- No interference. You may not attempt to disrupt, overload, reverse engineer or bypass the security of Susan AI.
- Intellectual property. All branding, text, layout, imagery and character writing on Susan AI are protected and remain our property.
- Limited licence. You receive a personal, non-exclusive, non-transferable, revocable licence to use Susan AI for personal purposes.
- Your content. You keep ownership of what you write, and grant Susan AI a licence to process it in order to deliver the service.
- Feedback. Suggestions you send about Susan AI may be used freely and without obligation or compensation.
- Third-party services. Susan AI may rely on or link to third-party services governed by their own terms.
- Availability. Susan AI is provided on an as-available basis and may be interrupted for maintenance or technical reasons.
- Changes to the service. We may add, modify or remove features, companions or pages from Susan AI at any time.
- Pricing and payments. Where paid options exist, prices, billing cycles and renewal conditions are shown before you commit.
- Refunds. Refund eligibility follows the conditions presented at the point of purchase and applicable consumer law.
- Cancellation. You may stop using Susan AI at any time, and cancel any recurring option through the method provided at purchase.
- Suspension and termination. We may suspend or terminate access for users who breach these terms or misuse Susan AI.
- Disclaimer of warranties. Susan AI is provided without warranties of any kind, express or implied, to the extent permitted by law.
- Limitation of liability. Susan AI is not liable for indirect, incidental or consequential damages arising from use of the site.
- Indemnity. You agree to indemnify Susan AI against claims arising from your misuse of the service or breach of these terms.
- Force majeure. Susan AI is not responsible for failures caused by events beyond our reasonable control.
- Governing law. These terms are governed by the laws applicable at the place of establishment of the Susan AI operator.
- Severability. If any clause is found unenforceable, the remaining clauses of these Susan AI terms remain in force.
- Updates to these terms. We may revise these terms; continued use of Susan AI after publication means you accept the revised version.
- Contact. Questions about these terms can be sent to legal@susan-ai.net.